Communication

Preference topics users can subscribe to, per channel.

Where: Membership → Settings → Communication · /projects/<project>/membership/settings#communication

Screenshot TODO — capture comes from testing-plan area 16-membership.

Defines the Communication Preferences catalogue for the project: the topics (tags) users can subscribe to or block, organised into groups. Two tabs split the catalogue by communication type — Marketing and Transactional.

What you can do here

• + Add New Group — create a preference group; each group holds one or more tags.

• Tags — inside a group, add or edit a tag. A tag has a unique Tag name, an Origin Channel, the delivery channels it offers (Email, Push Notifications, SMS, In-App Notifications, Web Push, Chat Bot, Chat Platform), and per-language translations (Tag friendly name, Tag description) shown to end users.

• Orphaned tags — tags no longer in any group; they appear as "Other options" in the end-user portal and can be edited or cleaned up here.

Each user's own choices for these topics are managed on their User Details → Marketing preferences tab.

Example

Under Marketing, create the group Product updates with the tag newsletter, offering Email and In-App Notifications, with the English friendly name "Monthly newsletter". Users can then opt out of newsletter without blocking transactional messages.

API reference

Endpoints: Notifications → Contacts.